Freshcaller is a cloud-based call center and multi-level IVR solution that does not require any hardware investment.
- Phone system for global business – Buy local phone numbers across various countries as well as toll free numbers. Easily migrate your existing phone number to Freshcaller. Mask your existing phone number with an alternative number when making or receiving calls.
- Smooth call handling process – Personalize your greetings. Custom voicemail messages. Business hours. Route calls to your agents. Self service options. Automatically let callers know their position in the queue. Forward calls to designated backup phone numbers in case of unexpected outages. Prevent spam calls.
- Manage the communication experience – View call queues, agent availability information, and ongoing calls. Filter reports based on call details, status, and other metrics. Transfer calls swiftly.